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Support Retainers

Ongoing support is covered by a prepaid retainer as follows:

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Clients buy discounted prepaid time in 5 hour increments with a 15 hour initial purchase minimum i.e. one can purchase 15, 20, 25 hours etc.

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A minimum 15 hours of prepaid time must be purchased every 6 months.

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Prepaid time is valid for 6 months from the date of purchase; 15 more prepaid hours may be purchased when time is either used or expires.

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Prepaid time may be used for initial onboarding, user support, cloud platform management (e.g. Google, Dropbox, etc) or general IT projects.

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Fogdog assesses client's time use for efficiency; when time is about to run out or expire, a recommendation to purchase additional time based on that assessment is made. (Time expiring is very rare and we work for it not to happen.)

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Prepaid rates are currently $200; standard rates are $235, but those are only offered as a supplement should prepaid time run out and one's retainer is not replenished within the 7 business day grace period.  

Fogdog's contract details all this out and can be shared on request.

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(415) 365-0095